How do I return an item?

To return an item you ordered with rollerskateusa.com,
FIRST you need to call us at 1-305-668-6001 (Domestic &International) we are open from 11-6pm Monday to Friday,
Or
You can also email to rollerskateusa@gmail.com to request an RMA (Return Merchandise Authorization). Please provide your order number and/or last name to speed up the process.

The skates, shoes or any other items you receive in the mail are brand new and in unused condition. We strongly recommend that you try them on

INDOORS ON SMOOTH OR CARPETED SURFACES ONLY, to ensure proper fit before using them at all.

This will preserve the condition of the items should you choose to return them.
In other words, do not attempt to test the skates or items by skating around the block or at an indoor rink.

RMAs are only issued for UNUSED items for credit/refund.

Used items are NOT Returnable, Exchangeable nor Refundable. No exceptions.

They must be requested within 15 calendar days from the date of receipt of merchandise as evidenced by shipment tracking information.
After this time, items will cease to be eligible for RMAs (Return Merchandise Authorizations), credit, refund or exchanges.
All goods will be refund less the shipping charge, even if you received a free shipping with your order.
If you decide to return the item for a different size, colors or style you will be responsible for the shipping both way, sending the box back and getting the new item.

Merchandise must be postmarked for return within 7 calendar days after RMA is issued.
Customer is responsible for all shipping costs for returns in both directions.

As soon as we receive your package, refunds will be credited back onto the customer’s credit card within 3-7 business days.
The shipping charge will be deducted from the refund amount.

There is a 20% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store.
Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault.

 RollerSkateUSA 7340 SW 48 Street #104 MIAMI, FL 33155 Customer Service Phone Number 305-668-6001