How
do I return an item?
To
return an item you ordered with rollerskateusa.com,
FIRST you need to call us
at 1-305-668-6001 (Domestic &International) we are open from 11-6pm Monday to
Friday,
Or
You can also email to [email protected] to request an
RMA (Return Merchandise Authorization). Please provide your order number and/or
last name to speed up the process.
The skates, shoes or any other items you receive in the mail are brand new and in unused condition. We strongly recommend that you try them on
INDOORS ON SMOOTH OR CARPETED SURFACES ONLY, to ensure proper fit before using them at all.
This will preserve the condition of the items should you choose to return them.
In other words, do not attempt to test the skates or items by skating around the block or at an indoor rink.
They must be requested within 15 calendar days from the date
of receipt of merchandise as evidenced by shipment tracking information.
After
this time, items will cease to be eligible for RMAs (Return Merchandise
Authorizations), credit, refund or exchanges.
All goods will be refund less the
shipping charge, even if you received a free shipping with your order.
If you decide to return the item for a
different size, colors or style you will be responsible for the shipping both
way, sending the box back and getting the new item.
Merchandise
must be postmarked for return within 7 calendar days after RMA is issued.
Customer is responsible for all shipping costs for returns in both
directions.
As
soon as we receive your package, refunds will be credited back onto the
customer's credit card within 3-7 business days.
The shipping charge will be
deducted from the refund amount.
There is a 20%
restocking fee for returned items that are not being exchanged and are not
damaged. Again you MUST contact us within 7 days if you intend to return ANY
item back to our store.
Items returned to us AFTER 7 days and WITHOUT
contacting us will NOT be refunded. Customer is responsible for all shipping
costs if seller is not at fault.
RollerSkateUSA 7340 SW 48 Street #104
MIAMI, FL 33155 Customer Service Phone Number 305-668-6001